Roberto Luzardo
Technical Account Management | SaaS | QA | Solutions Architecture
- Role
- Technical Account Manager at Sonar
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Roberto Luzardo
I am a passionate and versatile professional with a background in QA and Customer Success. I enjoy solving complex technical problems, delivering high-quality solutions, and building strong relationships with clients and stakeholders. I am currently looking for new opportunities to leverage my skills and experience in a dynamic and innovative organization that values collaboration, diversity, and growth.In my most recent role at Meta, I was responsible for driving the resolution of technical issues raised by large Enterprise accounts in LATAM and North America working with engineering teams to assess priorities and improve processes. I also created a partnership between Workplace Operations and QA teams to identify key customer pain points and develop an escalation path to senior executives. Additionally, I led an initiative to improve the organizational climate survey results for the Enterprise Support Organization, created a clear description for the Enterprise Technical Support Analyst role, and coached less experienced support agents and new hires. Some of the skills I applied and developed in this role include Agile Methodologies, Testing, Software Development, Customer Success, Technical Support, and Automation.
Experience
Technical Account Manager
Oct 2024 — Present · Austin, TX, US
Education
Pontifícia Universidade Católica do Rio Grande do Sul
Bachelor of Science - BS, Computer Science
2001 — 2005
FGV - Fundação Getulio Vargas
Master of Business Administration - MBA, IT Management
2011 — 2013
Skills
- Team Leadership
- Java
- Amazon Web Services (Aws)
- Software Project Management
- Itil
- Agile Methodologies
- Management
- Data Center
- Software Engineering
- Sql
- Linux
- Software Development
- Scrum
- Virtualization
- Innovation
- Software Design
- R&D
- Fluent English
- Javascript
- Uml
- Pre-Sales
- Product Demonstration
- Quality Assurance
- Vmware Vsphere
- Requirements Analysis
- Cloud Computing
- Design Patterns
- Test Automation
- Testing
- Soa
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