Roberto Nava
Customer Success @MongoDB
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WORK HISTORY
Customer Success @MongoDB
Milan, IT
EDUCATION
Università degli Studi di Milano
Master's degree, Physics
Università degli Studi di Milano
Three-years degree , Physics
SKILLS
ABOUT ROBERTO NAVA
Senior Customer Success Manager and Product Manager with over 9 years of experience driving strategic Digital Transformation programs for Enterprise clients in the Finance & Insurance sector (Allianz, Intesa San Paolo, Unicredit, Helvetia, HDI).I possess a rare dual expertise, having first managed the core product roadmap for Mia-Platform Fast Data (scaling it to generate 30% of total company revenue) and then ensuring its strategic adoption and success with key accounts. My core strength is the ability to translate complex technology (Cloud-native, Agile, DevOps) into measurable business value.I act as a Strategic Partner to C-Level executives, defining long-term adoption plans and guiding the implementation of complex Platform Engineering initiatives.My track record demonstrates a consolidated impact in:Customer Retention: Consistently maintained a Net Revenue Retention (NRR) of >20% on strategic clients over long periods.Revenue Growth & Strategic Partnerships: Negotiated multi-year contracts, growing license value up to €1M/year.Direct Economic Impact for Clients: Generated client savings exceeding €1M and enabled new business lines
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