Roberto Contreras
Protection and Controls Engineering Intern @Eversource | Undergraduate Student Pursuing Electrical Engineering Major
- Role
- IT Specialist at Evocorp
- Location
- Storrs Mansfield, CT, US
- LinkedIn followers
- 500 followers
About Roberto Contreras
Tech enthusiast with a Bachelor’s of Science in Electrical Engineering with experiences…
Experience
IT Specialist
Nov 2022 — Present · Bridgeport, CT, US
Provided comprehensive help desk support, enhancing end-user satisfaction by efficiently resolving issues and managing a high volume of support tickets through Datto RMM and Autotask PSA- Led the successful onboarding of over 50 devices, including desktops, laptops, printers, servers, and various SNMP devices into the Datto RMM platform, significantly improving the management and monitoring processes- Managed backup and data recovery services using Datto Cloud Continuity, ensuring robust data integrity and immediate recovery in case of data loss incidents- Implemented automation tools to streamline the software installation process and enhance the monitoring of client devices. This included oversight of software updates, hardware health, virus protection, backup integrity, and overall desktop performance, thereby boosting operational efficiency and minimizing system downtime.
Education
University of Connecticut
Bachelor of Science - BS, Electrical engineering
2025
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