Roberto Rico
Versatile Professional | IT, Frontend & Marketing | Open to New Opportunities
- Role
- Support Engineer Intern at Robinhood
- Location
- Queens, NY, US
- LinkedIn followers
- 500 followers
About Roberto Rico
Roberto is a dedicated and motivated professional with certifications in technical…
Experience
Support Engineer Intern
Aug 2025 — Present · Manhattan, NY, US
Serve as the first point of contact for resolving technical issues (macOS, software, hardware) for Robinhood employees.– Support enterprise applications, infrastructure (WiFi, Zscaler, VoIP), and troubleshoot on-site/remote access problems.– Escalate high-priority outages, own issue resolution, and provide clear updates to stakeholders.– Assist in deploying security releases, change management, and employee training for new solutions.
Education
Year Up United
Information Technology
Merit America
Information Technology
Thomas A Edison Career And Technical High School
High School Diploma, Web Page, Digital/Multimedia and Information Resources Design
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