Roberto Xavier Vela

About Roberto Xavier Vela

I am a global sales leader specializing in helping organizations operationalize customer-first differentiation. With extensive experience across market strategy, sales acceleration, and account management, I’ve driven growth by selling data analytics, AI, digital, and cloud technologies to Fortune 100 companies across Retail, CPG-DTC, FinTech, Travel, Technology, and Manufacturing.I’ve successfully navigated LATAM and other global markets, closing significant deals with companies like Ikea, Starbucks, TD Bank, and LATAM Airlines.A customer-first approach is essential for sustainable growth in today\'s customer-empowered digital age. By putting the customer at the heart of the business, I help organizations orchestrate personalized, end-to-end experiences that anticipate customer needs. I leverage data assets to craft actionable customer strategies, enabling organizations to transform intent into operational reality.I’m passionate about turning data into compelling stories that drive action, demonstrating how integrated data and AI can solve complex business challenges. My background spans Fortune 100 B2C, B2B, and B2B2C sectors, with expertise in SaaS sales, enterprise technology, business development, and customer strategy. This diverse, global experience allows me to deliver multidimensional insights and solutions that fuel growth and differentiation.

Experience

1. Regional Director, Al Enterprise Sales & Cx Transformation - Latam

   Calabrio

   Feb 2025 — Present · Miami, FL, US

   Driving revenue growth for Calabrio’s Workforce Engagement Management (WEM) solutions, I enable enterprises across LATAM to optimize customer experience and operational efficiency through AI-driven contact center analytics, workforce optimization, and cloud-based solutions.With extensive experience in complex, multi-stakeholder sales, I partner with decision-makers across organizations to deliver data-driven insights that transform contact center performance. In addition to Calabrio’s advanced WEM solutions, I leverage a broad portfolio of AI-powered technologies to enhance analytics, automation, and workforce intelligence across the region.By aligning technology with business objectives, I empower LATAM enterprises to maximize agent performance, improve customer interactions, and accelerate digital transformation in an increasingly AI-driven world.Key Responsibilities: • Lead strategic sales cycles and secure enterprise-level contracts across the LATAM region, focusing on contact center optimization and workforce engagement. • Collaborate with decision-makers across all levels, from operations to IT and customer experience teams, to deliver tailored, data-driven solutions that align with customer needs and business goals.

Education

• Universidad Laica Vicente Rocafuerte de Guayaquil

  Business Management

Skills

• Saas
• Salesforce.com
• Consulting
• Unified Communications
• Voip
• Data Center
• Sales Management
• Management
• Team Leadership
• Telecommunications
• Metro Ethernet
• Market Maker
• Market Research
• Internet Services
• Negotiation
• Cloud Computing Iaas
• Cloud Storage
• Server Clusters
• Retail
• Ethernet
• Leadership
• Spanish
• Solution Selling
• Private Cloud
• Paas
• Sql Hosting
• Hybrid Cloud
• Sales Operations
• Customer Service
• Direct Sales
• Marketing
• New Business Development
• Wireless
• Managed Services
• Strategic Planning
• Contract Management
• Cold Calling
• Mpls
• Channel
• Virtual Servers