Roberto Sposito
Service Engagement Engineer | Driving Innovation, Premium Engagements & Strategic Cloud Transformations
- Role
- Technical Quality Manager at SAP
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Roberto Sposito
With over 15 years of experience in customer success and SAP implementation, I specialize in driving projects and implementing cutting-edge SAP solutions for global organizations. My expertise includes strategic problem-solving, root cause analysis, and escalation management, ensuring exceptional client satisfaction and delivering impactful outcomes. I build and maintain strong client relationships, delivering tailored technology-driven solutions that align with business objectives. Leveraging the RISE with SAP methodology, I help customers transform with confidence, guiding their journey from on-premise to cloud by developing roadmaps and leveraging hyperscalers and subscription models. Currently, I partner with strategic SAP clients, particularly in the Utilities industry, to achieve their IT and business goals. Additionally, I manage multimillion-dollar contracts and deliver premium support and cloud services to key accounts across North America, consistently driving innovation and operational excellence.
Experience
Technical Quality Manager
Dec 2021 — Present · Houston, TX, US
Delivered strategic multimillion-dollar contracts, providing SAP premium support and cloud services to North American key account customers.• Designed and executed roadmaps for on-premise to cloud transitions, optimizing operations through hyperscaler solutions and subscription models.• Spearheaded Cloud ERP, RISE with SAP Private Cloud, and Clean Core implementations, aligning technical solutions with business goals.• Acted as the ultimate escalation point for select customers, resolving critical issues and ensuring stakeholder satisfaction.• Integrated system landscape monitoring, ensuring high-quality service delivery and operational excellence.
Education
Uninove - Universidade Nove de Julho
Complete, Computer Sciense
2000 — 2004
Skills
- IT Strategy
- Software Project Management
- Itil
- Consulting
- Project Implementation
- Sap Implementation
- Idoc
- Sap Mdg
- Business Process
- Sql
- Sap Mdm
- Integration
- Sap Xi
- Software as a Service (Saas)
- Master Data Management
- Information Technology
- Sap Master Data Governance
- Sap Hana
- Oracle
- Sap Landscape Transformation
- Sap Erp
- Sap
- Sap Data Services
- Business Analysis
- Sap R/3
- Sap Netweaver
- Business Intelligence
- Pre-Sales
- Solution Architecture
- Data Migration
- Business Objects
- Data Warehousing
- Data Quality
- Erp
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