Roberto Serda
Guest Service Agent @Fairmont Chicago, Millennium Park
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WORK HISTORY
Guest Service Agent @Fairmont Chicago, Millennium Park
Chicago, IL, US
Independently resolved guest concerns with proper protocol, demonstrating problem-solving skills and a guest-centric mindset.Proactively promoted hotel amenities and higher-tier room availability to maximize both guest satisfaction and revenue.Contributed to team success by taking on additional responsibilities such as monitoring credit limits, creating traces, and setting up VIP reservations.
EDUCATION
The University of Texas at Austin
Bachelor of Arts - BA, Human Dimensions of Organizations
ABOUT ROBERTO SERDA
A self-motivated and detail-oriented hospitality professional with a strong foundation in…
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