Roberto Giovannetti
Ocean Network Express One, Head of Customer Service Italy @Ocean Network Express
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WORK HISTORY
Ocean Network Express One, Head of Customer Service Italy @Ocean Network Express
Genoa, IT
Responsible for a 40+ person team, I oversee the Export and Import Customer Service functions. Beyond daily operations, I play a key role in ONE\'s digitalization, acting as Process Manager for the Regional Process Standardization Project and as a Business Expert for the Global Service CRM deployment. I also contribute to the regional Online Quotation Module implementation team.
EDUCATION
Scandinavian International Management Institute
SIMI Graduation, Managing the Service Delivery System
Six Sigma LEAN Black Belt Maersk PMI
Certified Black Belt, Process Excellence
SKILLS
ABOUT ROBERTO GIOVANNETTI
Experienced Director Of Logistics with a demonstrated history of working in the logistics and shipping industry. Skilled in Business Process, Negotiation, Freight, Ocean Transportation, and International Shipping. Strong professional with a Certified Black Belt focused in Process Excellence from Six Sigma LEAN Trained by PMI London and certified by Maersk Academy.
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