Roberto Downes

About Roberto Downes

I am a hard working, very- reliable, trustworthy employee. I like to learn, teach and share new information with peers.I feel that ethics are very important in the workplace and always do things the right way. Main objective is to be successful in all that i do.

Experience

1. Direct Sales Representative

   GFiber

   Sep 2024 — Present · Nashville, TN, US

   Managed a portfolio of client accounts, fostering long-term relationships whileexecuting sales strategies that expanded customer base and achieved salestargets.• Prospect residential customers by promoting GFiber\'s internet services.• Build a lead pipeline through door-to-door interactions and conduct in-person,phone and/or email follow-up.• Update the Customer Relationship Management (CRM) tool with relevant customerinformation, conversion status and notes.• Partner with team members to ensure a seamless customer experience.• Communicate the GFiber value proposition to customers.• Demonstrate knowledge of GFiber\'s network and technical deployment.

Education

• Austin Peay State University

  Public Management, Criminal Justice

  2000 — 2004

• Strayer University (TN)

  Master of Business Administration (M.B.A.), Computer and Information Sciences and Support Services

  2009 — 2015

Skills

• Call Centers
• Coaching
• Management
• Team Building
• Program Management
• Telecommunications
• Peoplesoft
• Marketing
• Strategic Planning
• Vendor Management
• Public Speaking
• Team Leadership
• Time Management
• Security
• Process Improvement
• Risk Management
• Leadership
• Access
• Microsoft Office
• Sales
• Training
• Customer Satisfaction
• Customer Service
• Event Planning
• Call Center