Roberto Clark
Senior Operations Manager México & Nola @Stryker
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WORK HISTORY
Senior Operations Manager México & Nola @Stryker
MX
EDUCATION
SAP Business management School
Order to cash processes in SAP
Fundacio Emi/University ( Economics IQS) Ramon Lull de Barcelona
Diploma
BSI -British Standards Institute
Diploma
University of Surrey/ Guildford College
Bachelor's Degree
Fundacio Emi/University ( Economics IQS) Ramon Lull de Barcelona
Diploma
IBM/Philips Project management certification
Diploma
SKILLS
ABOUT ROBERTO CLARK
Senior EMEA Commercial Operations leader with Global leadership experience in medical devices and Consumer Electronics industries within global leaders’ companies. Proven track record in transforming and leading customer care strategies within highly regulated healthcare industry environments. Commercial Operations experience gained through managing multicultural customer care & contact centre teams, supply chain, compliance, operations, sales, and project management. Passionate about leveraging industry knowledge and relationship management skills to map customer journey, drive and improve customer satisfaction and working capital efficiency. My core competencies include customer service, supply chain, operations, sales, and project management. I leverage my SAP and CRM expertise to optimize order to cash and harmonized standard work processes. demand planning, and logistics flows creating value-added solutions for customers and stakeholders, developing high-calibre talent and fostering collaboration across functions and regions. I am passionate about driving customer satisfaction and loyalty.
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