Roberto Castaneda
Senior Director of Global Traveler Operations at Expedia Group
- Role
- Senior Director of Global Traveler Operations at Expedia Group
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Roberto Castaneda
Passionate about taking customer experience to the next level! Specialized in leading large cross functional global teams. Leadership = humility and service.
Experience
Senior Director of Global Traveler Operations
Aug 2023 — Present · Seattle, WA, US
Education
Universidad Centroamericana José Simeón Cañas
Bachelor of Laws (LL.B.), Law
2002 — 2010
Universidad Centroamericana José Simeón Cañas
Finance Specialization Certificate, Accounting and Finance
2010 — 2011
EGADE Business School del Tecnológico de Monterrey
Masters in Business Analytics, Data Science
ESCP Business School
Master Degree, International Business
2018 — 2020
Skills
- Business Analytics
- Outsourcing
- Lean Six Sigma
- Written & Oral Presentation Skills
- Customer Experience
- Project Management
- Operations Management
- Contact Centers
- Management
- Team Building
- Process Improvement
- Executive Coaching
- Customer Service
- Customer Satisfaction
- Workforce Management
- Business Process Improvement
- Bpo
- Service Delivery
- Strategic Financial Planning
- People Development
- Performance Management
- Call Centers
- Financial Analysis
- Business Process Outsourcing (Bpo)
- Team Management
- Workforce Planning
- Strategy
- Team Leadership
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