Robert Porter
Service Desk Supervisor at Terracon
- Role
- Help Desk Manager at Terracon
- Location
- Shawnee, KS, US
- LinkedIn followers
- 500 followers
About Robert Porter
Thus far in my career, I have found success via my passion for helping others find ideal resolutions with an extensive technical expertise spanning many areas. I enjoy identifying issues or problems and playing a key role in solving them for my team members and our customers. I insist on utmost quality in my work, taking the time to understand what is required and ensuring it is done correctly the first time. I love working with others, both internally and externally-believing great relationships are the cornerstone of achieving excellence in the professional world. Specialties: Customer Service Excellence Finding & Implementing Solutions Team Building & Relationships Re-Engineering Processes Maximizing Profits by Mitigating Wasteful Spending
Experience
Help Desk Manager
Nov 2017 — Present · Kansas City, MO, US
Lead a team of skilled professionals that are the first line of help for a large enterprise environment. Key accomplishments: Lead Service Desk Tier I support team providing white glove technical services Coached and Developed IT professionals guiding and helping them grow professionally Implemented an IT Service Portal to enable better customer support and interaction Built an extensive Knowledge base for both internal IT and our customers. Developed and Launched Chat Service providing a broader, more modern way for our co-workers to get support
Education
Kansas State University
Bachelor of Science (B.S.), Bachelors Science - Agriculture
1989 — 1993
Baker University
Master of Business Administration (M.B.A.), Masters of Business Administration
2009 — 2011
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