Robert Mostyn-Parry
Client Services Manager @PHMG
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WORK HISTORY
Client Services Manager @PHMG
Manchester, GB
Currently leading a client services team with a hands-on, proactive approach - balancing direct client management with team coaching and performance development. I manage a condensed portfolio of accounts, helping them to leverage all creative services available for full package utilisation, within branded communications across telephony and digital platforms - while driving team KPIs, resolving escalations, and identifying growth opportunities across the team. I\'m passionate about building strong client relationships, nurturing a positive team culture, and using data-driven insights to support continuous improvement across the department.
EDUCATION
University of Adelaide
Intercalating Year, Music, Business & Law
Newcastle University
Bachelor’s Degree, Music
SKILLS
ABOUT ROBERT MOSTYN-PARRY
As Client Services Manager at PHMG, I lead a brilliant team of 11 Account Managers overseeing a £14M client portfolio across the US. We focus on helping our American clients get the most out of the creative and technical services available to them—driving long-term value and engagement.Day to day, I’m hands-on in a fast-paced environment: coaching the team, handling escalations, spotting growth opportunities, and leading from the front by balancing leadership duties with my own condensed base of clients.I work closely with Client Insights and Reporting to flag performance risks, feeding into the Head of Engagement to shape the best course of action. Ultimately, I’m always looking for ways to improve how we operate—for the team, and for our clients.
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