Robert Moss
Solarwinds Service Desk Administration @Hudson Automotive Group
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WORK HISTORY
Solarwinds Service Desk Administration @Hudson Automotive Group
Charleston, SC, US
Created and maintained technical documentation on ITSM processes and integrations.• Managed automation workflows within SolarWinds Service Desk, improving SLA adherence by 30%.• Monitored cybersecurity alerts via Adlumin SIEM/MDR, providing detailed incident reports with root cause analysis.• Created detailed reports on IT system performance, aligning with Microsoft 365 and Azure compliance requirements.
EDUCATION
Spartanburg Technical College
Industrial Electronics
SKILLS
ABOUT ROBERT MOSS
Experienced IT professional with 18+ years of expertise in systems administration, cybersecurity, and IT infrastructure management. Proficient in technical writing, translating complex cybersecurity concepts into accessible content, and creating high-quality documentation for diverse audiences. Demonstrated success in optimizing IT operations, enhancing security, and delivering engaging technical content that aligns with business objectives. Adept at leveraging tools like SolarWinds, Microsoft 365, and Azure to drive operational excellence. Proven ability to communicate technical ideas effectively and collaborate with cross-functional teams to achieve organizational goals.
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