Robert Mitchell

Key Account Director @ISS Facility Services UK

London, GB

Provided senior operations management, review, and oversight of services, ensuring alignment with contract parameters and fostering interdisciplinary cooperation across integrated facilities (hard and soft) services- Led wide-ranging change management initiatives, aligning operational procedures, budgets, and quality standards- Delivered stability programs post-mobilisation, ensuring sustained operational efficiency- Directly supported Hospital Governors during Patient Environment Group reviews- Management of FM delivery across the services remit including domestic services, waste management, retail & patient catering, pest control, security, grounds, facade cleaning and hard services maintenance programs via management of large, diverse and multi-skilled team of personnel and service providers- Oversee the provision of Facilities Management (FM) Services for the North London Mental Health Partnership, a newly formed alliance of Trusts delivering mental health care across various locations in North London- Initiated and led comprehensive change management initiatives to ensure the alignment of operational procedures, budgetary allocations, and quality standards. This involved conducting thorough assessments, developing strategic plans, and implementing best practices to enhance efficiency and consistency across all departments- Advanced the implementation of stabilisation programs following the initial mobilisation phase. This included monitoring progress, addressing any emerging issues, and refining processes to ensure sustained operational stability and efficiency.

Stamford College of Further Education

A-Levels

Sheffield Hallam University

BA (Hons), Human Geography