Rob Marner

Director, Customer Experience @Kia Canada

Mississauga, ON, CA

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Oct 2018 — Present

Director, Customer Experience @Kia Canada

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Mississauga, ON, CA

EDUCATION

2001 — 2004

Lean Six Sigma Black Belt

Process Improvement

1996

University of Windsor, MBA

Master of Business Administration (MBA)

SKILLS

Cross-Functional Team LeadershipProduct LaunchForecastingSales ProcessContract NegotiationAdvertisingStrategySellingCustomer SatisfactionManagementNegotiationSix SigmaMarketingSales ManagementB2bLeadershipCompetitive AnalysisMarketing StrategyProcess ImprovementNew Business DevelopmentDigital MarketingIntegrated MarketingTrainingChange ManagementBusiness DevelopmentProject PlanningStrategic PlanningAccount ManagementMarket PlanningBudgetsMarketing CommunicationsAnalysisCrmAutomotiveCoachingSales

ABOUT ROB MARNER

Responsible for Kia Canada: Dealer Development National Training & Customer Experience Making it easier for customers to do business through continuous improvement and legendary customer service. SKILLS & ATTRIBUTES: Dealer ownership structure, Profitability Best Practices, Distance Learning, Customer Centric Processes Lean Six Sigma Process Improvement, Digital CRM, Online Advertising, Social marketing Consultative selling. Negotiation. SPECIALTIES: Strategic Plans | Ownership Lifecycle | Customer Centric Process Improvement | P&L management

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