Robert Lloyd

About Robert Lloyd

Senior Technical Account Manager at Axonius with over 10 years of experience in technical account management and 5+ years in leadership roles. Specializes in delivering customer success and aligning IT and security solutions with enterprise goals to drive $9M+ in annual customer value while fostering long-term partnerships. Leads and mentors a team of Technical Account Managers and Sales Engineers, emphasizing professional growth and strategic impact. With expertise in scripting, Hyper-V, and Windows, contributes to achieving critical IT and business outcomes while ensuring value maximization through customized solutions and proactive support.

Experience

1. Senior Technical Account Manager

   Axonius

   Sep 2021 — Present · FL, US

   Drives $6M+ in annual customer value by strategically aligning Axonius platform capabilities with client security and IT objectives, fostering long-term success and maximizing ROI.* Lead and develop a high-performing team of 5 Technical Account Managers (TAMs) and Sales Engineers (SEs), focused on driving adoption and success across a significant customer pool, ensuring individual growth and collective impact.* Drive professional growth of TAMs and SEs through comprehensive coaching, onboarding, and ongoing mentorship, aligning with organizational development goals.* Spearhead the \"Customer Office Hours\" program, overseeing its strategic planning, content development, and successful execution of live sessions to maximize customer value and engagement, contributing to scaled customer success initiatives.* Deliver and optimize core TAM/CSM offerings, including live training, on-demand expert consultations, insightful monthly reports, strategic Quarterly Business Reviews (QBRs), and proactive health checks, ensuring customers achieve their technical and business objectives.* Establish and refine standard operating procedures and processes to enhance team efficiency, consistency, and scalability in customer success initiatives, influencing best practices.* Serve as a key point of escalation for critical customer situations, maintaining customer expectations and driving resolution.

Education

• Capella

  Bachelor of Science (B.S.), Information Technology Project Management

  2008 — 2016

Skills

• Microsoft Sql Server
• Software Documentation
• Technical Writing
• Crm
• Storage
• Training & Development
• Change Management
• Business Process
• Process Improvement
• Sql
• Pmp
• Technical Support
• Business Analysis
• Call Centers
• Microsoft Exchange
• Project Management
• Troubleshooting
• Call Center
• Program Management
• Analysis
• Training
• Salesforce.com
• Team Building
• Management
• Customer Service