Robert Alexander

About Robert Alexander

I’m a seasoned program/project lead who drives outcomes that fuel business growth and innovation while delivering solutions that exceed expectations. I’m valued for my ability to navigate dynamic environments, align IT initiatives with organizational objectives, and overcome complex challenges to deliver tangible results. I consistently deliver outcomes that drive sustained organizational value by meticulously clarifying, decluttering, focusing, and organizing projects so that programs achieve and maintain optimal process refinement and efficiency. In addition, I strategically determine methodology, clearly define success criteria, and consistently ensure that every project activity is aligned with the company’s primary goals.CAREER HIGHLIGHTS:• Guided a new Data Analyst to a 70% increase in report accuracy and 30% improvement in data processing time within 6 months. • Slashed time required to create biweekly project and executive status reports from 80 – 120 hours per month to less than 20 hours/month.• Reduced product backlog from 100+ to 20 MVP features and improved iteration success rate to 80%.As a leader, I drive continuous improvement, foster employee growth, and ensure resilience within teams by providing my direct reports with challenging assignments, establishing a culture that emphasizes doing the job right the first time, and embracing failure as a learning opportunity while mentoring and cross-training team members to achieve more than they thought possible. In return, my direct reports and mentees collaboratively create innovative alternatives and solutions that achieve great results. Peers value me for my helpfulness and ability to offer alternatives; staff members appreciate my support and compassion as I help them build and achieve their vision.

Experience

1. Program Manager

   Novus Professional Services, Inc

   Mar 2017 — Present · Denver, CO, US

   Manage 4 IT professionals to fulfill external client-facing IT projects, in addition to serving as the company’s IT program and project manager and leading several internal automation projects.• Lead transition and implementation as the project manager to replace a manual sale management process to Salesforce CRM, including the program management of automation and reporting.• Migrated from a manual resume collection process to an Applicant Tracking System (Ceipal ATS), reducing time to screen resumes by 75% and streamlining 75 jobs ads, resume applications, and hundreds of interviews.• Designed and configured an email system that reduces time to respond by 80%. Efficiently managed over weekly emails with prospective candidates.• Supported a 120% increase in revenue to $4M over 4 years by bringing Program and Project Management thinking to develop and implement new sales and revenue-generating processes.• Mentored a data analyst to realize a 70% increase in report accuracy and a 30% improvement in data processing time within 6 months.

Education

• Minnesota State University, Mankato

  Bachelor of Science - BS, Business Administration and Management; Industrial Management; Industrial Relations

• University of Phoenix

  Masters, Business Administration and Management, General

  2011 — 2013

Skills

• Business Analysis
• Vendor Management
• Agile Methodologies
• Management
• Visio
• Project Portfolio Management
• IT Management
• Requirements Analysis
• Project Management
• Sdlc
• Pmo
• Pmp
• Leadership
• Program Management
• IT Strategy