Robert Katyal

WORK HISTORY

EDUCATION

SKILLS

ABOUT ROBERT KATYAL

The only thing constant is Change.20+ years supporting IT Strategy and Operations has allowed me to leverage many disciplines within different technology sectors resulting improving business operations and revenue through effective IT service management. My experience within startup companies, driving within Fortune 500 companies, to building and developing new teams within the ITIL discipline has taught me that success (or failure) will not always be measured by individual effort in achieving these strategic goals but also from the advancement of the team. This experience as a delivery focused, senior-level ITIL PRACTIONER has allowed me to excel in the areas if project management, global team leadership, stakeholder engagement, and vendor management. I am skilled in process automation, creating policies for process standardization, and communicating complex technical concepts to non-technical clients. These key ingredients allow me to provide pragmatic solutions to the organization.Expertise:• IT Service Management (ITSM) and IT Operations Management (ITOM)• Cross-functional Team Leadership• ITIL Governance and KPI metrics• Project Management Office • Service Delivery Management• Agile/ SCRUM • Process Automation • Business Continuity Planning (BCP)• Platform/ Product Release Management• Vendor/ Contractor Management and contracts• Cybersecurity (ISO 27001, Security Operations, Vulnerability management etc.)• Software Integration & Delivery Workflow• Continuous Improvement and Process Improvement• Service Excellence, Stakeholder Engagement• Software Product Licensing • Change Management/ Change Advisory Board• Severity Escalation and Impact assessment• Knowledge Base/ Training documentation