Robert Weismann

About Robert Weismann

Dynamic IT leader with over 30 years of experience, including 20 years in IT support and a proven track record in developing high-performing teams. Achieved a 99% customer satisfaction rating by implementing best practices in service delivery. Strong background in managing multi-million dollar budgets, contract negotiations, and vendor relationships. Focus on delivering value to business partners and creating and standardizing processes. Skilled in diverse operating systems and applications, with an emphasis on customer-centric support and process improvements. Masters of Business Administrations degree from Waynesburg University. Led team which won the \"President\'s Award\"​ at True Value and participated on 3 other winning teams. In 2015 recognized for superior service with an \"Above and Beyond\" Partnership Award. SIM Chicago and AITP 2013 \"Most Effective IT Team\". Long term goals include Director of Customer Support or Operations Manager.Specialties: ITIL, ITSM, Incident Management, Change and Release Management, Service Request Management, Computer hardware and operating system support. Strong customer focus values. Experience with Windows and Apple OSX operating systems, Microsoft Dynamics CRM, Active Directory and Exchange administration, Cisco Webex Contact Center and many other systems and applications. Supported several Point of Sale/ERP software packages as well as Internet and Intranet support. Experience supporting Mobile devices and managing user accounts.

Experience

1. Director of IT Operations

   Pike Corporation

   Dec 2024 — Present · Pittsburgh, PA, US

   Accomplished IT Operations Director leading high-performance teams and optimizing ITIL Processes. Skilled in implementing innovative solutions that enhance operational efficiency and security. Proven success in leading diverse teams and optimizing service delivery through the creation of ITIL focused processes delivering value to business partners. Proven ability to align IT strategies with business objectives, driving significant improvements in service delivery, Incident, service request, asset and change management.Directed comprehensive IT strategy and operations overseeing daily activities, security compliance, and change control. Developed a knowledge management system to facilitate information sharing and problem resolution. Collaborated with stakeholders to identify and address IT-related business challenges. Cultivated a diverse team of over 30 IT professionals operating 24X7, ensuring high performance across support functions. Delivered monthly operational reports to leadership, enhancing visibility on project and resource allocations. Fostered collaboration among cross-functional teams to drive innovation and improve service delivery. Established performance metrics, introduces customer satisfaction and other KPI’s and monitored progress to meet operational objectives. Implemented security measures to protect critical IT infrastructure and data integrity. Established disaster recovery plans, and enhanced the Critical Incident Process to create operational runbooks.

Education

• La Roche University

  BA, Sociology

  1990 — 1992

• Community College of Allegheny County

  AS, Information Technology

  2000 — 2002

• Waynesburg University

  Master of Business Administration (M.B.A.), Business Administration and Management, General

  2013 — 2016

Skills

• Xp
• Hardware
• Help Desk Implementation
• Team Leadership
• Leadership
• Management
• Team Building
• Retail
• Relationship Management
• Software Documentation
• Os X
• Pos
• Troubleshooting
• Help Desk Support
• Customer Service
• Inventory Management
• Visio
• Inventory Control
• Linux
• Windows
• Windows Xp
• Microsoft Dynamics Crm
• Point of Sale (Pos) Systems
• Networking
• Performance Improvement
• Operating Budgets
• Technical Support
• Desktop Application Support
• Offshore Outsourcing
• Operating Systems
• Cross-Functional Team Leadership
• Remote User Support
• IT Outsourcing
• Software Installation
• End User Training
• Customer Satisfaction
• Strategic Partnerships
• Windows 7
• Computer Hardware
• Account Management