Rob Tyler

About Rob Tyler

I’m a digital product and program manager with a passion for improving customer experiences through operational excellence, strategic planning, and cross-functional collaboration. I bring a unique blend of consulting, service, sales, and leadership experience from roles at Apple, Amazon, Chevron, T-Mobile, and now Starbucks—each giving me a deeper understanding of how to drive innovation and deliver results at scale.At Starbucks, I focus on Digital Retail experiences for both partners and customers. I work on behind-the-scenes applications that make it easier for partners to do their jobs while creating more delightful and seamless experiences for customers. I’m currently leading AI research to explore how emerging tools can reduce cognitive burden on partners and foster more human connection in the store environment.At T-Mobile, I worked in the Retail Digital Customer Experience group, enhancing both store associate and customer journeys. At Amazon, I led strategy and operations for POS software across physical retail locations, partnering with stakeholders and technical teams to prioritize impactful feature enhancements.Earlier, at Chevron, I managed vendor relationships and oversaw POS systems and payment solutions across U.S. locations, driving improvements in checkout experience and brand perception.During my 7 years at Apple, I held multiple roles in Corporate Retail Operations, leading global initiatives around mobile POS systems, service strategies, and product launches. I collaborated with payments teams and carrier partners, ensuring seamless execution across 500+ stores worldwide.I began my career at XOMA, a biotech company, where I improved IT service levels and vendor engagement while managing key programs.I’m fluent in professional working Spanish and comfortable contributing in meetings, engaging with clients, and navigating conversations at a native pace.I thrive in roles where I can directly influence customer experience and business growth—especially in operations or program management. I rely on data-driven insights and have experience writing product roadmaps and leading program reviews.

Experience

1. Digital Product Manager, Digital Retail Experience

   Starbucks

   Jan 2023 — Present · Seattle, WA, US

   I lead strategy and product design for behind-the-scenes digital retail applications that support store partners and enhance customer experiences. My work spans Drive-Thru, Mobile Order & Pay, Point of Sale, order fulfillment, and data automation—delivering scalable, intuitive solutions- Driving AI research to reduce cognitive burden on partners and foster human connection in stores- Innovating in-store tools to streamline order management and improve data accuracy- Enhancing fulfillment workflows and communication touch points to elevate the customer journey- Passionate about using technology to create efficient, human-centered retail experiences

Education

• California State University - East Bay

  BA, Speech Communications

  1995 — 2003

• California State University - East Bay

  Minor, Computer Science

  1995 — 2003

Skills

• E-Learning
• Os X
• Procurement
• Business Process
• Team Leadership
• Inventory Management
• Leadership
• Quality Assurance
• Change Management
• Process Improvement
• Instructional Design
• Employee Training
• Program Management
• Software Documentation
• Photoshop
• Team Building
• Management
• Operations Management
• Customer Experience
• Creative Direction
• Technical Writing
• Business Process Improvement
• Retail
• Html
• Strategy
• E-Commerce
• Project Management
• Adobe Creative Suite
• Product Management
• Customer Service
• Team Management
• Training
• Product Development
• Cross-Functional Team Leadership
• User Experience
• Captivate
• Technical Training
• Adobe Acrobat
• Logistics Management
• Vendor Management