Robert Jobe
BPO & CX Leader | End-to-End optimization for the customer and employee experience | Transforming Operations and Employee Engagement
- Role
- Director of Operations at ResultsCX
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Robert Jobe
Operational excellence isn’t just about hitting metrics; it’s about architecting a…
Experience
Director of Operations
Dec 2021 — Present · Philadelphia, PA, US
Spearheaded innovative approaches in employee engagement and leadership development, driving success across key performance metrics, financials, and client satisfaction. Managed Health Insurance verticals with over 10 business units, including AEP/OEP sales seasons, with peak headcounts exceeding 1,800 employees.
Education
West Texas A&M University
Bachelor of Business Administration - BBA, Business Administration and Management, General
Vega High School
High School Diploma, General Studies
2006 — 2009
Skills
- Leadership
- Vendor Management
- Change Management
- Outsourcing
- Coaching
- Operations Management
- Contact Centers
- Team Building
- Management
- Training
- Customer Satisfaction
- Performance Management
- Crm
- Call Centers
- Business Development
- Business Process Improvement
- Service Delivery
- Customer Service
- Business Analysis
- Workforce Management
- Process Improvement
- Team Leadership
- Bpo
- Team Management
- Customer Experience
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