Rob Jackson
Operations Change Analyst @Visa
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WORK HISTORY
Operations Change Analyst @Visa
London, GB
Operations Continuous Improvement for Visa Direct (Account and Wallet), part of Money Movement Solutions.Lead the Continuous Improvement pipeline across Visa Direct Operations, partnering with Product teams to define and prioritise quarterly deliverables requiring tech resources.Developed the business case for Robotic Process Automation (RPA) and currently driving implementation using Microsoft Power Automate to streamline manual, repetitive processes. Reduced manual client documentation creation by 90%. Conduct ongoing data analysis to uncover automation opportunities and increase no-touch (end-to-end automated) payment processing - achieving a +15% improvement over 15 months.Scoped and led development of a Microsoft Power Apps & Power Automate solution that transformed early-stage client intake. Replaced manual Excel/email workflows across Sales Ops, Compliance, and Partner Management with a single platform, enabling automated routing, approvals, and dashboards through to the Deal Modelling stage.Built and maintain automated Power BI dashboards used by Client & Network Implementation, Service Delivery, and Operational Excellence teams - enhancing visibility of key operational metrics.Coordinate the Monthly Business Review (MBR) pack for the Global Operations & Payment Network Leadership Team. Gather KPI and OKR data, and craft performance narratives for Payment Operations, Reconciliations, and Service Operations.
EDUCATION
University of Staffordshire
Bachelor of Science (BSc) Honours, Digital Forensics
SKILLS
ABOUT ROB JACKSON
Experienced Operational Excellence/Continuous Improvement Analyst, passionate about automation and streamlining processes with a history in fast paced businesses. For the past 6 years I’ve worked in regulated FinTechs, for the past two years being within the Cross Border Payments (Account and Wallet) industry at Visa. Skilled in project coordination, low code automation, data analytics and data visualisation. Developed complex Microsoft Power Apps and Power Automate flows across Sales, Compliance and Partner Management resulting in hundreds of hours saved in the first year, with expectancy to multiply in its second year.
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