Robert Jerman

About Robert Jerman

It’s not about having the right opportunities. It’s about handling the opportunities right.” - Mark HunterRobert is an accomplished and highly-experienced professional having an overall experience of 20+ years in Telecommunications and Technical Operation services. He is responsible for the delivery of outstanding customer care in all aspects, including installation, service, construction, design, materials management, and daily workloads. He establishes and monitors clearly defined key performance indicators (productivity, quality, sales, service rates, etc.) to support best in class customer service. He has high integrity, innovative, and high energy individual that is comfortable exploring creative solutions to community issues. He has expertise in project management, project planning and execution, process improvement, service delivery alternatives, succession planning, organizational development, and related staffing needs. His core competencies include problem-solving, critical thinking, the efficiency gained through analytics, strong familiarity with customer product information, and cross-functional leadership. He enjoys evaluating systemic issues to develop multiple avenues or recourse for solutions. He is actively involved in developing a career plan and executing. He provides leadership, strategic direction, and effective coordination of activities to ensure market profitability and customer satisfaction. His remarkable leadership and interpersonal skills let him communicate with upper management and team members. He is confident in delivering impeccable results through his dedication to handling multiple functions and activities under high-pressure environments & tight deadlines.Areas of Expertise:Strategic & Operations PlanningBusiness DevelopmentProcess ImprovementTrainingCustomer ServiceProblem EvaluationProblem SolvingLeadership Strong Interpersonal SkillsAnalytical SkillsClient Relationship Management Customer Operations Team Management Community Service Service Delivery Succession Planning Organizational Development Vendor Management and Support Budgeting Communications and MarketingTeam Management

Experience

1. Director Field Engineering

   Spectrum

   Mar 2026 — Present · Coeur d\'Alene, ID, US

Education

• Southern Nazarene University

  Bachelor's degree, Organizational Leadership

  2005 — 2007

• University of Central Oklahoma

  Master’s Degree, Public Administration

  2013 — 2016

• Southern Nazarene University

  Bachelor’s Degree, Organizational Leadership

• Southern Nazarene University

  Bachelor's degree, Organizational Leadership

Skills

• Call Centers
• Ip
• Iptv
• Customer Experience
• Voice Over Ip (Voip)
• Contact Centers
• Cabling
• Fiber Optics
• Broadband
• Voip
• Telephony
• Wireless
• Optical Fiber
• Ethernet
• Cable Television
• Team Building
• Mpls
• Telecommunications