Robert Smith
Corporate Communication and Social Media Specialist
- Role
- Communications Specialist at Dominion Energy
- Location
- Charlottesville, VA, US
- LinkedIn followers
- 500 followers
About Robert Smith
As a Communication Specialist at Dominion Energy, I work with a diverse team of marketing…
Experience
Communications Specialist
May 2024 — Present · Richmond, VA, US
Engage with Customer Comms and program marketing team to effectively serve customers onour digital channels- Assist social and Customer Experience team with responses and monitoring of corporate (brand) social media inquiries- Collect and analyze Digital Care data to optimize community engagement experience- Serve as a liaison to customer contact digital care teams as a subject matter expert for social media management platform Khoros and ensuring both accuracy and quality in response to customers- Identify opportunities to optimize our use of Khoros with corporate team and put those optimizations into practice.
Education
Christopher Newport University
Bachelor of Arts (B.A.), Communication Studies
2014 — 2018
University of Florida
Master of Arts - Mass Communication, Public Relations/Image & Reputation Management
Skills
- Microsoft Powerpoint
- Customer Service
- Teamwork
- Adobe Premiere Pro
- Editing
- Final Cut Pro
- Social Media
- Leadership
- Microsoft Office
- Public Speaking
- Time Management
- Microsoft Word
- Microsoft Excel
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