Robertina Richard
Office Manager @Office Edge
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WORK HISTORY
Office Manager @Office Edge
US
Manage daily operations for busy behavioral health practices, overseeing new patient intake, insurance verification, claims processing, denial management, and financial reconciliation. Maintain provider credentials and insurance statuses across multiple platforms, including Lyra, TherapyNotes, GreenpointMed, and Availity, ensuring timely claim submission and payment posting.Provide virtual office management support for over 100 clients, handling inquiries, payments, administrative correspondence, room reservations, and client onboarding. Conduct weekly bank deposits, scan checks, distribute financial correspondence, and prepare monthly financial reports. Support sales efforts by assisting Spanish-speaking prospective clients and managing office inventory and communications.Process vendor invoices, create collection reports, and resolve invoicing discrepancies using Clio and QuickBooks in legal office environments. Maintain daily client and vendor communications to ensure timely payment and financial accuracy.Review and correct unpaid insurance claims for internal medicine and cardiology procedures. Obtain prior authorizations, referrals, and recertifications as needed, resubmit claims, and resolve billing disputes to support accurate and timely reimbursement.
EDUCATION
College of Nursing & Health Sciences at Florida International University
Master's degree
College of Nursing & Health Sciences at Florida International University
Master's degree
Miami Dade College
Bachelor's degree
Florida International University
Master's degree
Florida International University
Master's degree
ABOUT ROBERTINA RICHARD
Knowledgeable and detail-oriented Medical Operations Manager, Office Manager and Bookkeeper. With over six years of experience in bookkeeping and payroll experience and more than five years of experience in the healthcare field. Fully committed to providing exceptional day-to-day operational and technical leadership on various administrative matters. Foster great relationships with clients, patients, and other staff members to ensure efficient business and smooth office operations.
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