Robert Hosea
Director @ Lenovo | Global customer care transformation
- Role
- Director, Global E-commerce Operations at Lenovo
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Robert Hosea
As the Director of Global E-Commerce Customer Care at Lenovo, I manage the customer care transformation for the global e-commerce business, overseeing strategy formation, global alignment, and ongoing execution. I lead a team of 250+ and report to the VP of Global E-Commerce. My mission is to continually evolve excellence in post-sales operations and enhance customer satisfaction and loyalty across all e-commerce channels and markets.I have over 15 years of experience in strategy, operations, and transformation, working in technology, private equity, and consulting sectors. Through global experience in portfolio corporate carve-out, CEO-level strategy development and execution and thought leadership on cyber security and critical infrastructure protection issues for the US Government, I\'ve demonstrated experience in strategy formulation, e-commerce, and digital transformation and passion for creating value, driving growth, and solving complex business challenges. MBA from Wharton, an MA from the Lauder InstituteBA in Computer Science from Duke University
Experience
Director, Global E-commerce Operations
Apr 2021 — Present · Raleigh-Durham-Chapel Hill, NC, US
VP-report managing customer care transformation for the global e-Commerce business• Manage team of 17 FTE executing post sales operations; oversee strategy formation, global alignment, and ongoing execution to centralize legacy operations across global 250+ outsourced agent care organization
Education
The Wharton School
MBA, Finance
2007 — 2009
Deerfield Academy
Diploma, High School/Secondary Diplomas and Certificates
1995 — 1998
The Lauder Institute - University of Pennsylvania
MA, International Studies
2007 — 2009
Duke University
AB, Computer Science, French
1998 — 2002
Skills
- Product Management
- Management Consulting
- Business Strategy
- Strategy
- Strategic Planning
- Program Management
- Business Development
- Cross-Functional Team Leadership
- French
- Competitive Analysis
- Financial Modeling
- Management
- Policy
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