Robert Havlik
Claims Director | Strategic Leader in Claims Administration | Regulatory Compliance | Employee Engagement | Insurance | AI Enthusiast |Travel Aficionado
- Role
- Director of Enterprise Reworks and Adjustments at Blue Cross Blue Shield of Arizona
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Robert Havlik
Dynamic insurance operations leader with success in developing policies, processes and service solutions. Recognized by senior management for creating an environment of success that significantly enhanced bottom line results for the company, customers and employees. Strong bias for action.Specialties:* Business process improvement,* Lean initiative development and implementation.* Change leadership* Enterprise initiatives* Strategic planning and execution* Talent development* Championship results
Experience
Director of Enterprise Reworks and Adjustments
Blue Cross Blue Shield of Arizona
Jul 2023 — Present · Phoenix, AZ, US
Directed enterprise reworks and adjustments in support of Blue Cross Blue Shield of Arizona\'s mission to inspire health and make it easy. Accountable to achieve operational goals in a highly matrix organizational structure serving over 2 million members.Robotic Process Automation - Leveraged RPA capabilities to eliminate thousands of hours of manual processing.Budget - Accountable for development and oversight of division $12 million budget.Business Process Outsourcing - Leveraged onshore and offshore vendors to augment labor during transition period.
Education
UMN Carlson School of Management
BSB, Finance
University of St. Thomas - Opus College of Business
Mini Master of Lean Enterprise
2010 — 2010
Skills
- Talent Management
- Risk Management
- Insurance
- Business Process Improvement
- Employee Engagement
- Budgets
- Employee Benefits
- Process Improvement
- Self Directed
- Analysis
- Human Resources
- Vendor Management
- Strategic Planning
- Lean Champion
- Negotiation
- Quality Assurance
- Organizational Development
- Cross-Functional Team Leadership
- Performance Management
- Recruiting
- Customer Service
- Analytical Skills
- Six Sigma
- Training
- Customer Satisfaction
- Healthcare
- Leadership
- Talent Developer
- Claims Management
- Executive Management
- Management
- Business Planning
- Operations Management
- Change Management
- Claim
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