Robert Groom

About Robert Groom

Agile Project Management | Professional Services Delivery | Program Management Please contact me at r•••••••@gmail.comAn experienced information technology leader with proven success in Professional Services Delivery programs and technology project management utilizing Agile Scrum, Kanban and PMI project management. I have successfully managed professional services customer engagements, developed account relationships, complex project management, infrastructure services, Data Center operations, software application development and maintenance services. Expertise in developing and leading services organizations and support to deliver complex technical service solutions projects aligned with Customer business goals. Passionately driven to achieve operational excellence with strong global business acumen, continuous process improvement with valued-added hands-on experience in leveraging off shore teams.Core Competencies:• Scrum Agile & Kanban Project Management• Technology Professional Services• Program and PMBOK Project Management• Software Development Projects• Infrastructure and Data Center Operations• Customer Engagement Management• On/Offshore technical team managementCareer Accomplishments:• Led software delivery for 7 Agile teams delivering 37% of all IT application work for Best Western International hotels.• Delivered 6 major agile software projects in support of wireless data content management for T-Mobile along with monthly projects generating approximately $300k in service revenue monthly• Developed and delivered a managed services offering in support of Openwave products for customers globally. Generated $42m in bookings and $28m in revenue over 2 years• Successfully developed and led that centralized network operational functions and data center infrastructure for Sprint PCS through logarithmic growth during the launch of the Sprint PCS network Please contact me at 20••••••05 with opportunities

Experience

1. Sr Project Manager

   Paradigm Technology

   Feb 2019 — Present · Phoenix, AZ, US

   Provide project management of the Windows 10 OS upgrade and hardware refresh for Arizona Public Service (APS) End Users. Responsible for application validation, hardware validation, Image creation, third party vendor coordination, factory imaging, end user communications, project planning, hardware procurement and deployment, financials, change orders and all aspects of insuring schedule compliance. Scope includes all business units, and critical infrastructure groups throughout Arizona.

Education

• Villanova University

  Master Certificate, Applied Project Management

• Professional Development

  Project Management, Agile Scrum, Six Sigma, ITIL Foundations, MS Office Tools

• Villanova University

  Master's Certificate Six Sigma

• Villanova University

  Masters Certificate - Six Sigma Information Technology

• Baker University

  Bachelor, Business Administration

Skills

• Change Management
• Wireless
• Conflict Management
• P&L Management
• Program Management
• Support Services
• Mobile Devices
• Pre-Sales
• Team Building
• Management
• Telecommunications
• Outsourcing
• Project Management
• Service Delivery
• Technical Support
• Process Improvement
• Offshore Management
• Managed Hosting
• Vendor Management
• Client Services
• Six Sigma
• Process Consulting
• Leadership
• Customer Satisfaction
• Business Development
• New Business Development
• Business Process Improvement
• Service Management
• Cross-Functional Team Leadership
• Thought Leadership
• Agile Project Management
• Software Development
• Customer Support
• International Project Management
• Data Center
• Contract Negotiation
• Managed Services
• Disaster Recovery
• Integration
• Saas