Robert Haight
Senior Service Desk Manager @KGPCo
Signup · Get unlimited contacts
WORK HISTORY
Senior Service Desk Manager @KGPCo
Senior Manager of the Service Desk responsible for directing end user support operations, hardware distribution, incident management, and escalation practices. Oversees a technical team, establishes troubleshooting standards, and maintains strong process governance across support workflows. Manages key systems, software distribution, lifecycle processes, and a scalable self service environment. Focused on reliability, documentation quality, and continuous improvement to ensure consistent and efficient service delivery.Operational Leadership & Process Optimization• Engineered an end to end hardware lifecycle management system integrated with Xurrent, improving inventory accuracy, fulfillment discipline, and alignment with budget planning.• Connected lifecycle tracking to budget forecasting and executive reporting, strengthening fiscal accuracy and monthly reporting cadence.• Overhauled and automated new hire and termination workflows, eliminating manual steps and reducing onboarding/offboarding delays.• Standardized endpoint hardware through Dell Premier configurations, reducing variance and accelerating procurement and replacement.Automation, Analytics & Technical Enablement• Advanced automation initiatives using PowerShell and Intune app packaging, improving visibility and reducing manual workload.• Built analytics and reporting structures that improved operational insight and accountability across fulfillment and support.• Expanded the company portal into a 100+ application self service catalog, reducing workload and accelerating software access.Leadership, Culture & Continuous Improvement• Promoted a culture of empowerment, ownership, and continuous improvement, supported by a documented management philosophy.• Championed operational rigor and financial stewardship by aligning technical processes with organizational goals and long term scalability.
EDUCATION
University of Wisconsin-Madison
Bachelor of Arts, History
SKILLS
ABOUT ROBERT HAIGHT
Results-focused technology professional and leader. Proven record of collaborating with business units to improve organizational technology integrations and establishing a consistent commitment to enhancing the delivery of services. Skilled at implementing standards and procedures and using solid project management skills to complete hardware, software and infrastructure deployments.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.