Robert Garhart

About Robert Garhart

I’m a customer support leader with a proven track record in customer relations, sales, and process management, backed by unique experience in analytical human intelligence collection during my time in the U.S. Army. My career spans roles where I’ve managed both people and processes, driving operational efficiency and delivering exceptional customer experiences. In my current role as Customer Support Manager, I’ve scaled teams, implemented data-driven scheduling strategies, and introduced process improvements adopted company-wide. I’m recognized as an advocate for customers and colleagues, someone who asks the hard questions and champions solutions that make a real impact. What sets me apart is my ability to think outside the box, solve complex problems, and build strong relationships—skills honed in diverse environments from retail to SaaS. I thrive in dynamic settings where collaboration, innovation, and leadership matter. Core Strengths: Customer Experience; Relationship Management Team Leadership & Development Process Optimization & Data Analysis Strategic Problem Solving Military-Grade Discipline & AdaptabilityLeadership Approach: I take pride in developing and growing people. My leadership approach focuses on involving the team in the why and the what behind decisions, not just the final outcome. I ask for their input, talk through how they would handle different scenarios, and then explain my own thought process, including how and why I reached a decision.If someone only knows the answer, they can repeat it.If they understand the thinking, they can lead.By teaching the decision‑making process itself, I help team members build confidence, judgment, and readiness for future leadership roles.I also work hard to maintain a strong level of advocacy for my team. They know that while I may not always be successful, I am always working on their behalf. Whether it involves workload, tools, training, career development, or cross‑department alignment, I make sure their voices are heard, their needs are represented, and their contributions are recognized.For me, leadership is not just guiding a team. It is empowering people, helping them reach their potential, and ensuring they know their leader is genuinely invested in their success.

Experience

1. Senior Manager, Client Management

   Ensora Health

   Mar 2026 — Present · US

   In this role I will continue to lead a strong and growing Support team while also adding leadership over the Implementation and Professional Services team.

Education

• Harvard Business School Online

  Certificate in Leadership Principles

• Gaithersburg High School

  Diploma, General Studies

  1992 — 1995

• Harvard Business School Online

  Leading Change and Organizational Renewal

• Winthrop University

  BS, Management

  1996 — 2004

• Clemson University

  Business Administration and Management, General

  2004 — 2004

• Harvard Business School Online

  Power and Influence for Positive Impact

• Defense Language Institute Foreign Language Center

  Completion of Program (US Army), Languages- French, Arabic

  1997 — 2000

Skills

• Leadership
• Employee Benefits
• Business Development
• Operations Management
• Customer Relationship Management (Crm)
• Management
• Project Management
• Networking
• Veterans
• Training
• Recruiting
• Account Management
• Microsoft Office