Rob Gallik
Director, Team Success at GoRout
- Role
- Director, Team Success at Gorout
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Rob Gallik
Current Director of Team Success at GoRout managing Team Success representatives and…
Experience
Director, Team Success
Jan 2023 — Present · Rochester, MN, US
Work closely with VP-Sales, COO, and finance team to ensure that Team Success representatives have all the information needed to quickly and accurately assist coaches/teams- Set service goals and metrics for Team Success representatives to satisfy our customers and close tickets quickly and efficiently- Responsible for building and maintaining our customer onboarding, knowledge base, user case studies, and working to develop processes and procedures for technical support, issue tracking and resolution.
Education
Illinois Wesleyan University
Bachelor of Arts (B.A.), Major: (English), Minor: (Coaching)
2010 — 2014
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