Robert Albert
Inspirational Team Leader: Transforming Challenges into Success, Fostering Collaboration and Client-Centric Excellence.
- Role
- Sr Program Manager, Sales Operations at T-Mobile
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Robert Albert
Versatile and accomplished professional with over 20 years of experience, skilled in achieving business objectives and ensuring customer satisfaction. A dedicated, results-driven leader with a proven track record in project management, adept at fostering collaboration and successfully managing or leading teams to deliver impactful results.
Experience
Sr Program Manager, Sales Operations
Dec 2022 — Present · Charlotte, NC, US
Migration Quality Assurance • Inspected completed migration projects to maintain accuracy and compliance • Created, updated and maintained a comprehensive checklist to ensure projects were completed and the customer was fully migrated to T-Mobile • Resolved escalations that came from senior management and above• Coordinated with various teams (Care, Legal, Marketing and Retention) to create a comprehensive plan to ensure all 2300 SLED customers were migrated
Education
College of Charleston
Bachelor of Arts - BA
Trident Technical College
Associate of Arts - AA
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