Robert Franks
Business Analyst at Virtual Service Operations
- Role
- Business Analyst at Mpathic
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Robert Franks
Strategic Account Manager, Channel Account Manager, marketing and vendor relationship…
Experience
Business Analyst
Mar 2021 — Present · Dallas-Fort Worth, TX, US
Business Analyst and Support Specialist assisting NY Dept. of Labor Pandemic Unemployment Insurance claimants.Remote access and phone support via NY DOL secure VMWare connection to IBM Mainframe to access claimants personal data and history.Follow strict government procedures, rules and regulations and relay guidance to claimants with empathy.Rapid problem solving to address unique circumstances while maintaining adherence to program regulations. Escalation and escalation follow-up when necessary
Education
Texas Christian University
BS
Various Courses
and Certifications
Skills
- Channel Management
- Strategic Partnerships
- Crm
- Strategic Planning
- Lead Generation
- Vendor Management
- Event Planning
- Saas
- Software as a Service (Saas)
- Business Development
- Vendor Relations
- Training Courses Include: H.p Complex Roi Solutions Cisco Voip Roi Solution Selling Ibm Solution Selling Model Ibm Storage Ds 3xxx Installation H.p Business Class Storage Miller - Heiman H.p Enterprise Server Selling to Top Executives Managing Complex
- Business Strategy
- Consultative Selling
- Demand Generation
- Computer Sales
- Account Management
- Solution Selling
- Problem Solving
- Business Planning
- Go-to-Market Strategy
- Computer Hardware
- Competitive Analysis
- Selling
- Start-Ups
- Cloud Computing
- Direct Sales
- Customer Relationship Management (Crm)
- Marketing
- Management
- Business Alliances
- Business Intelligence
- Strategy
- Partner Management
- Research
- Software Industry
- Channel Partners
- Sales
- Sales Operations
- Professional Services
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