Robert Burns
Tier 2 Desktop Support Technician at Brown Brothers Harriman
- Role
- Tier 2 Desktop Support Technician at Brown Brothers Harriman
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Robert Burns
Dedicated detail oriented Desktop Support and Systems Administration professional with 15 years’ experience. Able to work independently in self-directed work environments or collaboratively in teams. Experienced in providing support to company executives and specialized areas such as Accounting/HR. Strong hardware and software configuration / troubleshooting skills.
Experience
Tier 2 Desktop Support Technician
Dec 2013 — Present
Provided Tier 2 Level Support for employees and helped with the roll out of Windows 7 | Virtual Desktops with the firm. Supported Windows XP, Windows 7 and numerous software applications including Lotus Notes, Vsphere, Desktop Director, MS Office and Magic and Service Now Ticketing Systems, Blackberry Enterprise Server.
Education
Nichols College
Bachelor of Science (BS), Business Administration and Management, General
1990 — 1993
Skills
- Troubleshooting
- Information Technology
- System Administration
- Sdlc
- Technical Support
- Business Analysis
- Help Desk Support
- Customer Service
- Desktop Support
- IT Administration
- Visio
- Access
- Microsoft Office
- Hardware
- Outlook
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