Robert Strunk
IT Service & Integration - SDLC, ITSM | Customer Excellence-CX | AI-Driven Modernization | DoD FedRAMP-Equivalent Security | Drove 23% Productivity Boost in DoD/MHS Global Military EHR Integration | Family & Community
- Role
- Tech Cx Leadership at Amazon
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Robert Strunk
Experienced IT leader pioneering the intersection of AI, ethics, and customer experience,…
Experience
Tech Cx Leadership
Jan 2024 — Present · Durham, NC, US
Direct inbound and outbound service operations at Amazon’s distribution center, overseeing critical logistic technologies including Dock, Ship Clerk, and Grafana optimizing workflows, achieving 99% SLA compliance and maintaining on-time delivery metrics.• Defined and implemented KPIs, resulting in a 8% increase in operational efficiency, while ensuring adherence to OSHA safety protocols and achieving a 100% compliance rate with operational standards.• Manage and mentor cross-functional teams, improving team productivity through effective leadership, goal alignment, and ongoing training initiatives. • Leverage data-driven metrics with Grafana, enabling proactive decision-making and driving a reductions in processing defects, eliminating waste and consistently improving service delivery and productivity.
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