Robert English
Regional Technical Support Manager @Shimadzu Scientific Instruments
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WORK HISTORY
Regional Technical Support Manager @Shimadzu Scientific Instruments
Houston, TX, US
EDUCATION
Hendrix College
B.A., Chemistry
The Johns Hopkins University School of Medicine
Postdoctoral Fellow under Bob Cotter 2001-2003, Mass Spectrometry Instrumentation
Texas A&M University
Ph.D., Analytical Chemistry
SKILLS
ABOUT ROBERT ENGLISH
My strategy in managing projects and leading a team of 9 field scientists combines empathy, vulnerability, persistence, and baby steps. We work closely with Sales and Service to maximize the customer experience.As a Regional Technical Support Manager in Shimadzu’s South Central 5-state region, I lead our technical support scientists in supporting our customer\'s analytical instrumentation and applications in markets such as food, environmental, clinical, and petrochemical.Our regular activities include:*troubleshoot hardware and software issues*perform customer demos, lunch & learn presentations, and customer field applications*present work at conferences or write application notes*perform instrument installations (as needed)*train customers in the field*collaborate on research projects with our customers
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