Robert English
*Persistence and Baby Steps / Be curious, not judgmental / Enhancing Customer Success
- Role
- Regional Technical Support Manager at Shimadzu Scientific Instruments
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Robert English
My strategy in managing projects and leading a team of 9 field scientists combines empathy, vulnerability, persistence, and baby steps. We work closely with Sales and Service to maximize the customer experience.As a Regional Technical Support Manager in Shimadzu’s South Central 5-state region, I lead our technical support scientists in supporting our customer\'s analytical instrumentation and applications in markets such as food, environmental, clinical, and petrochemical.Our regular activities include:*troubleshoot hardware and software issues*perform customer demos, lunch & learn presentations, and customer field applications*present work at conferences or write application notes*perform instrument installations (as needed)*train customers in the field*collaborate on research projects with our customers
Experience
Regional Technical Support Manager
Shimadzu Scientific Instruments
Apr 2020 — Present · Houston, TX, US
Education
Hendrix College
B.A., Chemistry
1991 — 1995
The Johns Hopkins University School of Medicine
Postdoctoral Fellow under Bob Cotter 2001-2003, Mass Spectrometry Instrumentation
2001 — 2003
Texas A&M University
Ph.D., Analytical Chemistry
1995 — 2001
Skills
- Protein Chemistry
- Mass Spectrometry
- Lc-Ms
- Life Sciences
- Analytical Chemistry
- Lc/Ms/Ms
- Research
- Biochemistry
- Chemistry
- Proteomics
- High-Performance Liquid Chromatography (Hplc)
- Hplc
- Ft-Icr Ms
- Peptides
- Chromatography
- Liquid Chromatography-Mass Spectrometry (Lc-Ms)
- Maldi-Tof
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