Roberte Francois
Dynamic Healthcare Professional. OnCore/ Ereg / EDC Advanced. EPIC proficient. Adept at providing technical and operational support for clinical trials and healthcare systems. .
- Role
- Product Support Specialist Ii at Advarra
- Location
- Randolph, MA, US
- LinkedIn followers
- 500 followers
About Roberte Francois
Experienced New Patient Coordinator with a demonstrated history of working in the…
Experience
Product Support Specialist Ii
Oct 2021 — Present · WI, US
Provide technical expertise for all Advarra product implementations including establishing timelines, leading meetings and facilitating necessary follow-ups in order to get a customer live with new functionalityProvide Tier 2 and Tier 3 support, via phone or e-mail, to provide responses to inquiries and troubleshoot complex issues by evaluating and analyzing the symptomsThese support issues require multiple days or weeks to fully resolveFacilitate troubleshooting and communication across multiple teams to provide customers with effective solutions quicklyResearch issues by collaborating with other internal resources when a solution is not readily availableServe as a liaison between the customer and the software development team to resolve issuesAdvocate for customers by coordinating and communicating suggestions for software enhancementsStay current with application updates and demonstrate new functionality to customersConduct training programs for customers and internal team members for groups up to 25 attendeesProvide product demonstrations to support the needs of the existing customer base and the business development teamPerform other job-related duties as assigned
Education
Stonehill College
Bachelor's degree
2014 — 2018
Northeastern University
Master's degree
2019 — 2023
West Roxbury Academy
High School Diploma
2010 — 2014
Skills
- Teamwork
- Public Speaking
- Time Management
- Leadership
- Healthcare Management
- Microsoft Excel
- Healthcare
- Project Management
- Microsoft Office
- Microsoft Word
- Microsoft Powerpoint
- Lean Management
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