Robert McCarthy

About Robert McCarthy

10+ years of experience driving successful customer onboarding experiences and platform…

Experience

1. Implementation Lead - Boston

   Slice

   Aug 2025 — Present · Boston, MA, US

   Lead new client implementations from kickoff through go-live, managing timelines, deliverables, and stakeholder communicationsCustomize and configure the Slice systems based on client business requirements, including menu setup, pricing rules, hardware integration, and user accessServe as both an on-site and remote Installer and Trainer for shops adopting any of our products, including Point of Sale, Online Ordering, Phone, and Supplies, working hand in hand with the rest of the Implementation teamContinue the sales journey for shops to keep owners engaged as they move through installation, onboarding, and the early lifecycle of product adoptionAssist with the success of our shops by providing stellar on-site and remote support to ensure a smooth transition and long-term adoption of all productsSolve problems for shop owners and operators in retention cases to ensure that every shop that adopts our products sees their value and remains on the platformWork with the Restaurant, Product, and Ops teams to ideate and prioritize new updates, fixes, and features impacting our restaurant networkContinuously seek out feedback from our restaurant partners and effectively utilize it to ensure that all technology and operational needs are met across our product suite

Education

• Saint Michael's College

  B.A., History, Philosophy Minor

  2003 — 2007

Skills

• Real Estate Financing
• Customer Relationship Management (Crm)
• Time Management
• Real Estate Transactions
• Broker Price Opinion
• Microsoft Excel
• Excel
• Customer Relations
• Appraisals
• Analysis
• Residential Homes
• Gap Analysis
• Data Management
• Customer Service
• Training
• Contract Negotiation