Rob Leblanc

About Rob Leblanc

As a strategic operations executive with over 20 years of experience, I specialize in leading high-impact initiatives that drive measurable growth, foster cross-functional alignment, and develop high-performing teams. Whether building new infrastructure departments from the ground up or improving enterprise-wide collaboration models, I bring a people-first approach that blends empathy with execution.My leadership style is centered around active listening, building trust, and empowering teams to deliver sustainable results, especially in complex, high-growth environments across financial services and healthcare-adjacent industries.Career Highlights: Led cross-functional teams of up to 150, managing initiatives that supported $10M+ in annual revenue growth over a five-year span Achieved zero turnover among average- and high-performing team members while promoting three junior staff into VP roles Spearheaded enterprise-wide communication models adopted across thousands of employees, improving transparency and stakeholder trust Identified 200+ tech pain points and distilled them into 19 strategic themes, driving action across multiple business units Received dozens of awards/ recognitions, including Citizens of Excellence, Credo, and Above & Beyond, recognizing impact and cultural leadershipI thrive in environments where operational complexity meets the need for thoughtful, scalable change. If you\'re building or optimizing strategic initiatives within financial services, healthcare, or other purpose-driven industries, I’m always open to connecting and exchanging ideas!

Experience

1. Senior Vice President, Organizational Effectiveness

   Citizens

   Jun 2017 — Present

   Led enterprise operational effectiveness initiatives across client-facing and support organizations, aligning people, workflows, and governance to reduce friction and improve execution at scale• Diagnosed 204 systemic friction points across business and support teams, synthesizing them into 19 company-wide themes that informed workflow redesign, accountability clarity, and operating model improvements• Built trusted relationships with hundreds of frontline employees and senior leaders, translating qualitative insight into structural changes that improved engagement, adoption, advocacy, and transformation outcomes• Founded and scaled an enterprise support organization from inception, building durable operating structures supporting 110+ systems, 100+ vendors, and a $40M annual operating budget• Partnered with business leaders to enable $10M+ in annual revenue growth for five consecutive years by strengthening operational resilience, coordination, and execution consistency• Led and developed teams ranging from 40 to 150 direct and matrixed professionals using people-first leadership practices, achieving zero regretted attrition• Designed and launched a unified multi-tier service and support model, simplifying handoffs, improving transparency, and elevating stakeholder experience• Delivered over $1M in sustainable expense reductions by redesigning vendor governance, operating controls, and accountability mechanisms without compromising service quality or employee engagement• Introduced agile operating rhythms and continuous-improvement practices that improved prioritization discipline, accountability, and delivery velocity across complex, interdependent organizational systems• Reported directly to a divisional Chief Operating Officer, then to the company’s Chief Technology Officer, as an enterprise operating partner and liaison, translating strategic priorities into practical organizational change across people, process, and platform ecosystems

Education

• University of Massachusetts Amherst

  Bachelors, Finance, Economics

  2000

Skills

• Fixed Income
• Analytics
• Collaborative Leadership
• Business Strategy
• Back Office
• Organizational Analysis
• Strategy
• Derivatives
• Middle Office
• Analytical Skills
• Creative Strategy
• Business Process Improvement
• Mutual Funds
• Risk Management
• Big-Picture Thinking
• Negotiation
• Finance
• Problem Solving
• Fund Accounting
• Decision Making
• Financial Services
• Crm
• Project Management
• Global Custody
• Business Analysis
• Corporate Actions
• Organizational Needs Analysis
• Adaptation
• Process Improvement
• Equities
• Fund Administration
• Financial Modeling
• Management
• Project Planning
• Cognos
• Analysis
• Business Communications
• Bloomberg
• Strategic Planning
• Sdlc