Robert Dillon
Lead Member of Technical Staff at Salesforce
- Role
- Lead Member of Technical Staff at Salesforce
- Location
- Bellevue, WA, US
- LinkedIn followers
- 500 followers
About Robert Dillon
Cross-platform software architecture, engineering, test, and performance specialist with multi-domain experience across multiple tiers, programming languages, operating systems, and network topologies. Created next-gen web UIs and services, image analysis and manipulation, intelligent systems, HA storage systems, DBs, satellite communications, and more. Broad experience with various parts of the development cycle releasing multiple software products to market from R&D and performance labs across the country. Interested in new engineering challenges and leadership opportunities. Specialties: Multi-team leadership, hardcore web development, high-availability service architecture, software engineering in many languages (Javascript, Ruby, php, Java, C family, etc), performance testing, patch development, database admin, network analysis, data analysis, internationalization, technical writing, automation tools, monitoring, and analysis.
Experience
Lead Member of Technical Staff
Jan 2016 — Present · Seattle, WA, US
Lead Member of Technical StaffLead developer, mentor, and architecture specialist for multiple teams across the Salesforce organization. Created cross-company integrations of instant messaging and remote meeting products into the web client. Pivotal CMM5 role in founding performance maturity practices, adding a patented array of production metrics reporting for the UI, automated testing systems, and alerting products to increase trust and stability in the product. Resolved issues for high-profile customers, improving the performance of the product tenfold in multiple cases. Consultant during architecture, design, and implementation phases, with ideas that lead to breakthrough improvements every release.Architecture and Team Leadership• Integrated IM, audio calls, and video meetings. Integrations included Microsoft Skype, Cisco Spark, and Google Hangouts into the Salesforce web client.• Architect and lead developer, hiring and leading the team to create and support it.• Presented the product to customers at Salesforce’s premiere event in San Francisco called Dreamforce.Performance Expert – Pardot Product • Performance tuning and customer support for Pardot product space, creating and training the team to take it to the next level.• Awarded 3 patents for performance tools and techniques, applying CMM5 practices to the organization.• Widely recognized as the go-to for case resolution for enterprise-level customers and brought the discoveries back to improve the product space.• Created the “universal” performance testing system that served as the basis for Salesforce’s overall system.Performance Expert – Automation Services• Brought performance experience to a new product space and applied the automated testing techniques there.• High-level customer support specialist bringing the service up to the next level of performance.• Trained the team on performance best practices and performance testing solutions across the Salesforce product space.
Education
University of Arizona
Master's degree, Computer Software Engineering
2027
University of Arizona
Bachelor's of Science, Computer Science
1999 — 2003
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