Robert Dicecco

About Robert Dicecco

Executive leader with a track record of combining data and a natural bias for action to…

Experience

1. SVP, Analytics

   Advisor Group

   Jul 2019 — Present

   Joined Advisor Group to transform their data into meaningful information and bring effective insight to the Operations functions. Responsible for centralized services including Analytics, Training, Knowledge Management, Workforce Management and QA. • Starting from a largely blank slate, tapped into multiple operational systems including SFDC, home-grown ticket / workflow applications, ACD phone systems, and third-party solutions to build a comprehensive, integrated, and harmonized data repository housing detailed operational data • Forged relationships with internal partners and recruited an analytics team capable of quickly developing an understanding of business processes / outcomes, accessing & assessing operational systems, and creating meaningful insights & reporting from the data within • Engage with operational leaders to understand the individual functions, dissect performance parameters, and enhance operations performance measurement with automated and robust interactive reporting o Core ticket lifecycle management – SLA, cycle time, automation adoption, outlier / defect surfacing o Call center effectiveness – ASA, agent performance, call drivers, frequent callers o Agent productivity – activity monitoring, throughput, shrinkage, performance scorecards • Leverage analytics team to critically assess operational performance, identify improvement opportunities, and guide the team in the crafting and developing improved approaches • Manage operational / demand forecasting and develop approaches to improve schedule / resource delivery

Education

• Georgia Institute of Technology

  MBA, Finance, General

  2001 — 2003

• University of South Florida

  BS, Marketing

  1990 — 1996

Skills

• Team Management
• Market Research
• Executive Management
• Analysis
• Vendor Management
• Vba
• Competitive Analysis
• Leadership
• Sales
• Selling
• Strategy
• Program Management
• Demand Generation
• Marketing Strategy
• Pricing
• Crm
• Sales Operations
• Microsoft Excel
• Project Planning
• Account Management
• Management
• Mergers & Acquisitions
• Analytics
• Multi-Channel Marketing
• Excel
• Lead Generation
• Enterprise Software
• Training
• Saas
• Sales Process
• Salesforce.com
• Business Intelligence
• Professional Services
• Business Planning
• Business Analysis
• Strategic Partnerships
• Business Development
• Start-Ups
• Sql
• Strategic Planning