Robert W. Copple
Global BPO & Contact Center Leader | Director-Level Expertise in Multi-Client, Multi-Site Operations | KPI-Driven | Onshore & Offshore Strategy | COPC | CX & Performance Transformation
- Role
- Dell Prosupport Manager at CGS (Computer Generated Solutions)
- Location
- Cape Coral, FL, US
- LinkedIn followers
- 500 followers
About Robert W. Copple
Seasoned Contact Center Executive with over 15 years of global BPO leadership experience, including Director-level roles managing multi-client, multi-site operations across the U.S, Jamaica, India, Mauritius, and the Philippines. Proven track record of leading teams exceeding 700 FTE, delivering $12–$24M P&L ownership, and consistently achieving 20–30% EBITDA. Skilled in driving operational excellence through rigorous KPI management (SL, AHT, FCR, CSAT, NPS), financial controls, and workforce strategy. Successfully led site turnarounds, new client launches, and high-stakes transitions post-acquisition. Adept at blending onshore and offshore models to meet complex client needs in tech, consumer electronics, healthcare, and retail sectors.
Experience
Dell Prosupport Manager
CGS (Computer Generated Solutions)
Sep 2024 — Present
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