Robert Cooke
Fraud Operation Specialist @Neo Financial
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WORK HISTORY
Fraud Operation Specialist @Neo Financial
Calgary, AB, CA
A member of the Fincrimes Operations Specialist and I was dedicated to the proactive and reactive detection of fraudulent and anti-money laundering activity to protect Neo customers while delivering an exceptional customer experience- Analyze transaction data and patterns to detect suspicious activity and prevent fraudulent behavior- Translate patterns of activity into ad-hoc strategies to block and prevent fraudulent activity- Develop insights to identify fraud and AML trends across Neo\'s customer base- Review suspicious events and identify where additional information is required for customer onboarding- Collaborate with the Fincrimes Business Analyst team to provide real-time protection for customers and Neo against fraud and financial crimes- Investigate system alerts and escalations from the customer experience team to identify instances of fraud and financial crimes- Submit cases to regulators, financial institution partners, and law enforcement for potential legal and/or criminal charges
EDUCATION
Dublin City University
Bachelor of Science (BSc) Computer applications & Information Systems
SKILLS
ABOUT ROBERT COOKE
With more than 15 years of proven experience gained across multiple industries, more recently in Financial Services, I understand the complexities associated with mitigating financial risk, conducting investigations and upholding anti-money laundering procedures to prevent fraudulent activity. My exposure to high-pressure and target-driven environments has enabled me to think on my feet to propose scalable solutions that manage expectations. My technical ability allows me to quickly grasp new technologies which has provided me with the opportunity to provide first-level tech support to customers relating to POS terminals. By applying independent judgement and critical thinking, I connect with internal or external stakeholders to influence decisions and improve relations. At each stage, I consistently exceed KPIs which has facilitated in the prompt recovery of payments or bad debts from customers. My exposure to Risk and Compliance and as KYC Officer, has strengthened my ability to investigate chargebacks, resolve disputes, authorize transactions and close suspicious accounts in accordance to AML guidelines. If you would like to know more about my experiences, please feel free to connect with me.
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