Robert C. Oleary
Proven Leader, Customer Success, Digital Workflow Transformation, Pre&Post-Sales Support, Professional Services, Data Driven, Operational Excellence, C-Level decision-making, Cross functional collaboration, Six Sigmacert
- Role
- Senior Director, Services and Support at Canon Medical Informatics
- Location
- Hudson, NH, US
- LinkedIn followers
- 500 followers
About Robert C. Oleary
Ask people who know me well, and I believe they would say I am a strong leader and mentor to global teams. I hope they also would talk about how I use metrics to make informed decisions.My strengths also include escalation management, business development, bookings, and revenue forecasting.I have succeeded in these areas in the computer software world. My expertise includes building and overseeing a staff that equal and beat established objectives and standards. I excel at pre-sales and post-sales support. My background includes developing and implementing processes and procedures that improve business operations. And I have a strong ability to guide tasks from concept to creation while ensuring on-time, on-budget, and on-target results.
Experience
Senior Director, Services and Support
Jan 2026 — Present · Minnetonka, MN, US
Key ResponsibilitiesStrategic Leadership: Develops long-term strategies for services and support to align with organizational growth and customer retention goals.Operational Management: Directs daily operations, including technical support, professional services, or customer success teams.Performance Metrics (KPIs): Monitors key performance indicators (e.g, CSAT, resolution times) to improve service quality and efficiency.People Management: Recruits, trains, mentors, and evaluates staff, fostering a high-performance culture.Budgeting & Reporting: Manages departmental budgets, authorizes expenditures, and prepares reports for senior management.Relationship Management: Collaborates with sales, product, and client teams to ensure customer needs are met.
Education
Boston University
NT Administration Program MCSE, Computer Science
2000 — 2001
UMass Boston
Bachelor of Science - BS, Human Performance and Fitness minoring in Exercise Physiology
2003 — 2006
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