Bob Bourgeois
Senior Architect @Lumeris
Glens Falls, NY, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Mar 2018 — Present
Senior Architect @Lumeris
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Charleston, SC, US
EDUCATION
2003 — 2003
Lancaster University
Study Abroad
2005 — 2005
University of KwaZulu-Natal
Cultural immersion
2013
Questrom School of Business, Boston University
Master of Business Administration (M.B.A.), Leadership and Organizational Transformation, Strategy and Innovation
2001 — 2006
University of Wisconsin-Eau Claire
Bachelor of Arts, Organizational Communication
SKILLS
Project ManagementHealthcare Information TechnologyProcess ImprovementManagementSaasSoftware ImplementationTrainingAccount ManagementOperations ManagementSalesforce.comCustomer ServiceEmrProcess ConsultingSoftware Quality AssuranceSoftware Development Life CycleTeam FacilitationCustomer SuccessIncident ManagementOntimeAdobe ProfessionalJiraPivot360Cme Direct MessengerZendeskAgile MethodologiesStrategyMicrosoft OfficeSoftware DocumentationProduct ManagementHealthcare Information Technology (Hit)Business Process Improvement
ABOUT BOB BOURGEOIS
Customer Success and Customer Experience Design professional helping software companies scale-up services and technologies that evolve the customer experience.
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