Bob Bourgeois
Organizational Change Management and Process Improvement
- Role
- Senior Architect at Lumeris
- Location
- Glens Falls, NY, US
- LinkedIn followers
- 500 followers
About Bob Bourgeois
Customer Success and Customer Experience Design professional helping software companies scale-up services and technologies that evolve the customer experience.
Experience
Senior Architect
Mar 2018 — Present · Charleston, SC, US
Education
Lancaster University
Study Abroad
2003 — 2003
University of KwaZulu-Natal
Cultural immersion
2005 — 2005
Questrom School of Business, Boston University
Master of Business Administration (M.B.A.), Leadership and Organizational Transformation, Strategy and Innovation
2013
University of Wisconsin-Eau Claire
Bachelor of Arts, Organizational Communication
2001 — 2006
Skills
- Project Management
- Healthcare Information Technology
- Process Improvement
- Management
- Saas
- Software Implementation
- Training
- Account Management
- Operations Management
- Salesforce.com
- Customer Service
- Emr
- Process Consulting
- Software Quality Assurance
- Software Development Life Cycle
- Team Facilitation
- Customer Success
- Incident Management
- Ontime
- Adobe Professional
- Jira
- Pivot360
- Cme Direct Messenger
- Zendesk
- Agile Methodologies
- Strategy
- Microsoft Office
- Software Documentation
- Product Management
- Healthcare Information Technology (Hit)
- Business Process Improvement
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