Robert Burtner
Vice President, Claims Operations at UPMC Health Plan
- Role
- Vice President, Claims Operations at UPMC Health Plan
- Location
- Greensburg, PA, US
- LinkedIn followers
- 500 followers
About Robert Burtner
Articulate, ambitious and results-driven Operations Executive with broad based expertise in developing and leading effective business strategy, operations performance, and process improvement.Expertise in leading teams of cross-functional professionals in the implementation of effective operational strategies that decrease costs while improving efficiency, productivity, and effectiveness. A demonstrated record of success leading the creation and implementation of initiatives to consolidate operations, eliminated redundancies, and improve client service, capturing millions of dollars in savings.An effective communicator, skilled in cultivating relationships of trust and confidence with individuals at all levels of a complex organization, deploying coaching and mentoring methodologies to instill business and operational leadership qualities in both managers and non-managers. Exceptional results in the management of large teams distributed across a wide geographic territory, with focused experience leading all facets of enrollment, billing, collections, Accounts Receivable, and fulfillment, while working collaboratively with state and federal agencies.Specialties include: Contact Center Operations, Enrollment and Billing, Credit and Collections, Account Receivables, Electronic Enrollment Processing, Workforce Planning, Claims Processing Healthcare Reform Operations, and Functional Business Support.
Experience
Vice President, Claims Operations
Dec 2019 — Present
Education
University of Pittsburgh
Information Science
1989 — 1994
Academy of Military Science - United States Air Force/Air National Guard
USAF Commission, Officer Training School (OTS)
1992 — 1992
United States Air Force - Air Training Command - Sheppard AFB
Leadership/Technical Training, Flight Line Operations
1993 — 1993
Skills
- Claim
- Business Process Improvement
- Underwriting
- Leadership
- Outsourcing
- Customer Satisfaction
- Medicare
- Strategic Planning
- Issue Resolution
- Process Improvement
- Executive Management
- Problem Solving
- Operations Management
- Business Analysis
- Employee Benefits
- Insurance
- Claims Management
- Management
- Commercial Insurance
- Health Insurance
- Brokers
- Managed Care
- Vendor Management
- Crm
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