Ben Lynch

About Ben Lynch

Seasoned entrepreneur and Product Manager with over 16 years’ experience researching, creating, developing, and growing software products across a variety of complex and technical industries utilizing user research, heuristic evaluations, and data to make informed decisions. Experienced in both perspectives of SaaS having worked on product teams and implementation teams at the client level, well versed in the nuances of product delivery and focused on eliminating the downstream impacts to users after an enhancement release or feature upgrade. Demonstrated effectiveness when collaborating with developers, marketing teams, sales, and customer support to effectively plan product enhancements, resolve bugs, and strategize to create new product features. Takes ownership of personal actions and team success by elevating standards and challenging the status quo.

Experience

1. Ux Consultant

   Midwest Tape, LLC

   Jan 2018 — Present · Holland, OH, US

   User Research- Develop and implement user research plans, surveys, usability studies, and wireframes using Axure software to gain visibility into new releases, as well as planned enhancements or features- Monitor session recordings from multiple web properties to analyze user behavior and identify potential friction points and enhancement opportunities for the business- Hypothesize about user segments, goals and challenges then validate through moderated user interviews in order to visualize the customer journeyProduct Development- Utilize user research findings to maintain a user centered approach to driving product development goals and initiatives- Leverage competitive analysis and customer interviews to identify opportunities and market needs- Deliver solution recommendations for both product enhancements and new features based on business objectives and market opportunities- Analyze tradeoffs while maintaining stakeholder support through the presentation of research and dataTeam Development and Collaboration- Maintain collaborative relationships with team members including developers, designers, marketing, sales, and customer support to ensure solutions have a variety of perspectives and considerations during the planning phases- Monitor key performance indicators to gauge the success of initiatives, enhancements, and new features- Partner with data analytics team to identify opportunities to make users better because of our software- Proactively work with team members to bring a user centered point of view to project work

Education

• Lake Forest College

  Bachelors of Business

  1996 — 2000

Skills

• User Interface Design
• SEO
• User Experience
• Usability
• Customer Service
• Information Architecture
• Usability Engineering
• Online Marketing
• User Interface
• Web Design
• Usability Testing
• Digital Strategy
• Strategic Planning
• Digital Marketing
• User Experience Design
• Persona
• Mobile Internet
• Web Project Management
• Mobile Applications
• Content Strategy
• Web Analytics
• Cms
• E-Commerce
• User-Centered Design
• Web Content Management
• Content Management
• Interaction Design
• Mobile Design
• Front-End
• Google Analytics
• Web Development
• Mobile Devices
• Accessibility
• Website Development
• Project Management
• Business Analysis
• Business Process Improvement
• Microsoft Office
• Software as a Service (Saas)